Shipping policy
LAST UPDATED: APRIL 5, 2026
AT HIDDEN DEPT, WE WORK TO SHIP YOUR ORDER AS QUICKLY AND SAFELY AS POSSIBLE. PLEASE READ OUR SHIPPING POLICY CAREFULLY BEFORE PLACING AN ORDER.
1. SHIPPING REGIONS
WE CURRENTLY SHIP ONLY TO:
-CANADA
-UNITED STATES
-MEXICO
ORDERS PLACED OUTSIDE THESE REGIONS WILL BE AUTOMATICALLY CANCELED.
2. PROCESSING TIME
ALL ORDERS REQUIRE 1–3 BUSINESS DAYS FOR PROCESSING BEFORE SHIPMENT. PROCESSING TIME DOES NOT INCLUDE WEEKENDS OR HOLIDAYS.
3. ESTIMATED DELIVERY TIMES
DELIVERY TIMES DEPEND ON THE DESTINATION COUNTRY:
CANADA (FASTEST DELIVERY)
ESTIMATED DELIVERY: 2–5 BUSINESS DAYS AFTER PROCESSING.
UNITED STATES
ESTIMATED DELIVERY: 5–10 BUSINESS DAYS AFTER PROCESSING.
MEXICO
ESTIMATED DELIVERY: 8–20 BUSINESS DAYS AFTER PROCESSING. CUSTOMS DELAYS MAY OCCUR.
NOTE: THESE ARE ESTIMATES PROVIDED BY CARRIERS. ACTUAL DELIVERY TIMES MAY VARY.
4. DUTIES, TAXES & CUSTOMS FEES (WE COVER THEM)
FOR SHIPMENTS TO THE UNITED STATES AND MEXICO, ANY APPLICABLE:
-IMPORT DUTIES
-CUSTOMS TAXES
-BORDER FEES
WILL BE PAID BY HIDDEN DEPT.
CUSTOMERS WILL NOT BE CHARGED ADDITIONAL FEES UPON DELIVERY.
5. SHIPPING CONFIRMATION & TRACKING
ONCE YOUR ORDER SHIPS, YOU WILL RECEIVE AN EMAIL WITH:
-TRACKING NUMBER
-CARRIER INFORMATION
-TRACKING LINK
PLEASE ALLOW UP TO 24 HOURS FOR TRACKING UPDATES TO APPEAR.
6. LOST, STOLEN, OR DELAYED PACKAGES
ONCE A PACKAGE IS HANDED TO THE CARRIER, HIDDEN DEPT IS NOT RESPONSIBLE FOR:
-LOST PACKAGES
-STOLEN PACKAGES
-DELAYED DELIVERIES
ANY CLAIMS MUST BE FILED DIRECTLY WITH THE SHIPPING CARRIER.
7. INCORRECT SHIPPING ADDRESS
CUSTOMERS ARE RESPONSIBLE FOR PROVIDING A COMPLETE AND ACCURATE ADDRESS AT CHECKOUT.
IF YOU ENTERED AN INCORRECT ADDRESS, CONTACT US IMMEDIATELY AT HIDDEN.DEPTORIGINAL@GMAIL.COM
WE WILL TRY TO ASSIST IF THE ORDER HAS NOT SHIPPED YET, BUT:
-WE CANNOT GUARANTEE ADDRESS CHANGES
-WE CANNOT ISSUE REFUNDS FOR ORDERS LOST DUE TO INCORRECT ADDRESSES
8. CONTACT US
FOR QUESTIONS ABOUT THIS SHIPPING POLICY, CONTACT US:
📩 EMAIL: HIDDEN.DEPTORIGINAL@GMAIL.COM