LAST UPDATED: APRIL 5, 2026

AT HIDDEN DEPT, WE PROVIDE HIGH‑QUALITY UNBRANDED STREETWEAR CLOTHING AT ACCESSIBLE PRICES. TO MAINTAIN FAIR PRICING AND A SMOOTH SHOPPING EXPERIENCE, PLEASE READ OUR POLICY CAREFULLY.

1. ALL SALES ARE FINAL

WE DO NOT ACCEPT:

-RETURNS

-REFUNDS

-SIZE EXCHANGES

-ORDER CANCELLATIONS AFTER PURCHASE

ALL SALES ARE FINAL.

2. ORDER ACCURACY

BEFORE COMPLETING YOUR PURCHASE, PLEASE MAKE SURE TO:

-SELECT THE CORRECT SIZE

-REVIEW ALL PRODUCT PHOTOS AND DESCRIPTIONS

-CONFIRM YOUR SHIPPING ADDRESS

ONCE AN ORDER IS PLACED, WE CANNOT MODIFY OR CANCEL IT.

3. DAMAGED OR WRONG ITEM (48‑HOUR WINDOW)

IF YOU RECEIVE AN ITEM THAT IS:

-DAMAGED DURING SHIPPING

-INCORRECT (WRONG PRODUCT)

YOU MUST CONTACT US WITHIN 48 HOURS OF DELIVERY AND PROVIDE:

-ORDER NUMBER

-CLEAR PHOTOS OF THE ITEM

-PHOTOS OF THE OUTER PACKAGING

WE WILL REVIEW YOUR CASE AND PROVIDE AN APPROPRIATE SOLUTION. THIS IS THE ONLY EXCEPTION TO OUR “ALL SALES ARE FINAL” POLICY.

4. SHIPPING ISSUES

HIDDEN DEPT IS NOT RESPONSIBLE FOR:

-PACKAGES MARKED AS “DELIVERED” BY THE CARRIER

-PACKAGES LOST DUE TO INCORRECT ADDRESSES

-PACKAGES RETURNED FOR INCOMPLETE ADDRESSES

IF YOU ENTERED THE WRONG ADDRESS, CONTACT US IMMEDIATELY AFTER PLACING THE ORDER. WE CANNOT GUARANTEE CHANGES IF THE ORDER HAS ALREADY BEEN PROCESSED.

5. CONTACT US

FOR ANY QUESTIONS OR CLAIMS:

📩 EMAIL: HIDDEN.DEPTORIGINAL@GMAIL.COM